Challenge

Teams were spending days producing reports, with conflicting numbers across departments. KPIs were not consistently defined, and leaders could not drill down to root causes.

What Zextec did:

• Created a KPI dictionary and ownership model (definition, source, cadence, owner)
• Implemented automated extraction/transform steps to reduce manual spreadsheet consolidation
• Built dashboard views for exec, ops, and team leads (same metrics, different lenses)
• Added alerts for anomalies and missing data to prevent silent failure

Result

• Cut reporting effort by replacing manual compilation with automated refresh
• Reduced metric disputes via a shared KPI dictionary and governance
• Improved decision speed with a consistent operating cadence

Typical metrics tracked: reporting latency, data completeness, anomaly rate, decision cycle time.